TERMS AND CONDITIONS

When Things Go Right:

• Enjoy professional, quality service at your doorstep
• Rate and review your experience to help others
• Build relationships with trusted service providers

When Issues Arise:

• We're here to help! Contact our support team immediately
• We'll work with you to resolve disputes and find solutions
• We mediate between customers and service partners when needed
• We investigate complaints and take appropriate action

What We Can't Control:

• The day-to-day actions of independent service partners
• Unforeseen circumstances during service delivery
• Personal disputes between customers and service partners

Before Service:

• Secure valuables and important items (just like you would for any visitor)
• Provide clear instructions and easy access
• Verify the service partner's identity when they arrive

During Service:

• Feel free to supervise or check in as needed
• Communicate openly about your expectations
• Report any concerns to us right away

Simple Booking:

• Browse verified professionals in your area
• Check ratings, reviews, and availability
• Book instantly or schedule for later

Secure Payments:

• All payments processed safely through our UPI ID
• Transparent pricing with no hidden surprises
• Easy invoicing and payment tracking

Fair Cancellation:

• Life happens! Cancel with reasonable notice
• Reasonable cancellation fees may apply
• We'll help find alternatives when possible

What We Promise:

• Thorough verification of service partners
• Responsive customer support
• Secure platform and payment processing
• Continuous improvement based on your feedback

What We Can't Promise:

• 100% perfect service experiences (though we strive for it!)
• Complete control over independent service partners' actions
• Immunity from all possible disputes or issues

Our Approach to Problems:

When issues arise, we're committed to helping find fair solutions. However, since our service partners are independent professionals (not our employees), we can't take full responsibility for their actions. We'll do our best to mediate and resolve disputes fairly.

Your Peace of Mind:

• We encourage all service partners to carry insurance
• We investigate any reported incidents thoroughly
• We take appropriate action against partners who violate our standards

Shared Responsibility:

• Service partners are responsible for their own work and conduct
• Customers are responsible for securing personal property

When Things Go Wrong:

• Report issues immediately for fastest resolution
• We'll work with you to address legitimate concerns
• Serious violations may result in partner removal from our platform

Your Feedback Matters:

• Rate and review your experiences honestly
• Help us identify excellent service partners
• Report any concerns or suggestions for improvement

Our Continuous Improvement:

• We regularly review partner performance
• We update our processes based on user feedback
• We invest in better verification and safety measures

Your Information:

• We protect your personal data according to our Privacy Policy
• We only share necessary information with service partners
• You control your communication preferences

Respectful Treatment:

• We expect mutual respect between all community members
• Discrimination or harassment is not tolerated
• Professional conduct is required from everyone

Dispute Resolution:

• Try our customer support first - we're pretty good at solving problems!
• If we can't resolve things, we'll help you understand your options

Changes to Terms:

• We may update these terms occasionally to improve our service
• We'll notify you of any important changes
• Your continued use means you're okay with the updates

Account Management:

• Keep your information current and accurate
• Use our platform responsibly and legally
• We reserve the right to suspend accounts for serious violations